This is an English courtesy translation. In case of discrepancy, the Turkish text prevails.
In-app deletion
The fastest route is the in-app step. After signing in to your account:
- Open the Settings screen
- Go to the Account section
- Tap Delete My Account and confirm
Once you confirm, your account and all data linked to it are queued for deletion. This action cannot be undone.
Request by email
If you no longer have access to the app or have already uninstalled it, you can submit a deletion request by writing to us via the link below. To verify your request, please write from the email address registered on your account.
Send an account deletion request →
Or write directly to [email protected], stating the app name and the email registered on your account.
This route applies to all of the following apps:
Data that is deleted
When you delete your account, all of the following data is permanently erased:
- Your account details: name, email address and profile photo
- Your in-app progress: completed sections, quiz results, streaks
- Your league and ranking records
- Your habit records and history
- Your friend connections and invite code
- The device token held for sending notifications
Data that is retained
A limited set of records that must be kept under a legal obligation cannot be deleted. These are:
- Purchase and invoice records — these are held by Apple and Google, we have no authority to delete them, and they are retained for a set period under tax legislation
- Aggregate usage statistics that contain no personal information and cannot be linked to your identity
Timeframe
Your request is completed within 30 days at the latest. For deletions made from within the app, data is usually removed much sooner. You will be notified by email once the process is complete.
If you have a subscription
Deleting your account does not automatically cancel your subscription. Because subscriptions are managed by Apple and Google, you need to cancel from your store account settings:
- iOS: Settings → your Apple ID → Subscriptions
- Android: Google Play → Profile → Payments & subscriptions → Subscriptions
We recommend cancelling your subscription before deleting your account; otherwise renewal charges may continue to be collected.